Q: What method do you use for printing designs onto garments?
A: We use state of the art digital garment printers that print the images directly onto the t-shirt. The image is then sealed completely into the t-shirt by heating. We do not use transfers, sublimation, or any other inferior printing process that leaves the images looking like the numbers on a school football kit! You will get bored of wearing our t-shirts before the image fades.
Q: What delivery method do you use?
A: We use Royal Mail, and send all our parcels 1st class as standard. International orders are sent out by royal mail Airmail (small packets).
Q: What's the difference between dispatch and delivery?
A: Dispatch refers to the period of time it takes for us to make your customised product and pass it to the postal service or courier for delivery.
This is different to the delivery time, which is how long the delivery service takes to get the package from our offices to your home.
Q: What are the normal delivery times?
A: We try our best to get your order to you as soon as possible. After dispatch, our standard delivery (Royal Mail First Class) typically arrives the next day in the UK, within 6 days to the EU and 10 days worldwide but can take considerably longer. It is important to note that delivery times are out of our control, as we do not deliver the goods ourselves.
Q: Can I have it quicker?
A: Yes you can. When you checkout, select the Special Delivery option. Special delivery, offered through Royal Mail, can help to guarantee that you receive the ordered good by a particular day. The additional charge for special delivery depends on the number of garments that you order, as well as their weight. Special delivery for Saturday carries an additional charge of £5 on top of the existing prices. By going with the special delivery option, we will be provided with a tracking number, which can be used on the Royal Mail website to track your parcel in transit.
While special delivery is a very secure form of delivery, eztees.co.uk cannot be held responsible for any parcels lost or delayed, as service is run and controlled directly by Royal Mail.
Special delivery is only available on parcels being delivered within the UK.
Q: What do I do if my goods haven't arrived?
A: Whilst Royal Mail normally delivers all first class post within 1-2 working days, they can on occasion take longer. In the unlikely event that your goods do not arrive, allow 14 days before calling us. We cannot authorise any remakes before this time has passed as Royal Mail have been known to deliver within this time.
If you paid to have special delivery, contact us immediately as we can provide you with the tracking reference to chase it with Royal Mail.
Q: What is your policy on returns?
A: We make all the shirts especially for you. As they are customised just for you, we cannot accept them for return unless they are faulty or your instructions have not been followed. We cannot re-sell your garment. Refunds will be made against the original form of tender.
Q: The top is larger/smaller than I expected, can I return it?
A: If we have sent you the wrong size garment, we will absolutely remake it for you in the right size when you return it. If we have sent you the garment you ordered though, we will not be able to accept it for return as we have made it just for you. We do provide sizing information on the site, which acts as a guide when choosing your size.
Q: The top isn't the colour I expected, can I return it?
A: If we have accidently sent you the wrong colour, you can absolutely return it and we will remake it for you. If we have sent you the colour you ordered, however, we cannot accept it for return as it has been made just for you. The colours on screen all have names which appear when you select them, and the colour is also written next to your shirt in your basket. Please do check these carefully, as colours can appear differently on different monitors.
Q: My garment is faulty, how do I return it?
A: Log in to your account and click on "Order History". Select the order you would like to return and click the button marked "Request Return" to display a returns form. This returns form is available for 8 days following the dispatch of your order. Package the merchandise to prevent damage, enclosing this completed form. Send the merchandise using registered post or other secure method of delivery, retaining the receipt until you have received credit for your return. Proof of posting is not proof of delivery.
Please note that the return costs are not pre-paid. Postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. In cases where we do refund return postage, we will only refund the cost of standard Royal Mail registered post. If you choose to use any enhanced return option, such as Special Delivery, this will be at your expense. You must return the goods, together with their packaging, in the same condition as supplied to you. Returns are sent at your risk.