Q: What delivery method do you use?
A: We use Royal Mail as standard. International orders are sent out by Royal Mail Airmail (small packets).
Q: What's the difference between dispatch and delivery?
A: Dispatch refers to the period of time it takes for us to make your customised product and pass it to the postal service or courier for delivery.
This is different to the delivery time, which is how long the delivery service takes to get the package from our offices to your home.
Q: What are the normal delivery times?
A: We try our best to get your order to you as soon as possible. After dispatch, our standard delivery (Royal Mail 2nd class) typically arrives within 2 days in the UK, in 6 days to the EU and 10 days worldwide but can take considerably longer. It is important to note that delivery times are out of our control, as we do not deliver the goods ourselves.
Q: What do I do if my goods haven't arrived?
A: Whilst Royal Mail normally delivers all first class post within 1-2 working days, they can on occasion take longer. In the unlikely event that your goods do not arrive, allow 14 days before calling us. We cannot authorise any remakes before this time has passed as Royal Mail have been known to deliver within this time.
If you paid to have special delivery, contact us immediately as we can provide you with the tracking reference to chase it with Royal Mail.
Q: What is your policy on returns?
A: If you are not 100% happy with your purchase please post it back to the address on the invoice. Please do not send returns to the PO Box address on the bottom of the website as this does not accept parcels and it will returned by the post office. We not able to refund you any postage incurred by making a return.
All returns must be unworn and not washed
Q; The top is larger/smaller than I expected, can I return it?
A: We offer a no hassle returns policy for size exchanges. We do ask you that you take a look at the size guide we have on the size section and make sure you order the correct size as this saves you the hassle and expense of having to post the t-shirt back to us. We do provide sizing information on the site, which acts as a guide when choosing your size.
Q: The top isn't the colour I expected, can I return it?
A: If we have accidently sent you the wrong colour, you can absolutely return it and we will remake it for you. If we have sent you the colour you ordered, however, we cannot accept it for return as it has been made just for you. The colours on screen all have names which appear when you select them, and the colour is also written next to your shirt in your basket. Please do check these carefully, as colours can appear differently on different monitors.
Q: My garment is faulty, how do I return it?
A: Log in to your account and click on "Order History". Select the order you would like to return and click the button marked "Request Return" to display a returns form. This returns form is available for 8 days following the dispatch of your order. Package the merchandise to prevent damage, enclosing this completed form. Send the merchandise using registered post or other secure method of delivery, retaining the receipt until you have received credit for your return. Proof of posting is not proof of delivery.
Please note that the return costs are not pre-paid. Postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. In cases where we do refund return postage, we will only refund the cost of standard Royal Mail registered post. If you choose to use any enhanced return option, such as Special Delivery, this will be at your expense. You must return the goods, together with their packaging, in the same condition as supplied to you. Returns are sent at your risk.
Please note: international returns and exchanges. Buyer must pay the return shipping charges as we cannot cover this cost.